Experience is Everything - New Podcast Name Artwork

Experience Is Everything: The CX Podcast with Jeannie Walters

Experience Is Everything: The CX Podcast with Jeannie Walters is where customer experience leaders get real strategy for building what comes next, not just managing what already happened. It explores what it actually takes to build proactive customer experience: the mindset that shapes how your team sees every interaction, the strategy that turns that mindset into a plan, and the discipline that makes it stick day after day. Hosted by Jeannie Walters, CCXP, CSP, and author of the USA Today bestseller Experience Is Everything, each episode gives CX leaders real answers they can put to work immediately.

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Experience Is Everything: The CX Podcast with Jeannie Walters

Experience is Everything - New Podcast Name

September 01, 2026 • Jeannie Walters, CCXP, CSP • Episode 181

0:00 | 3:15

The show has a new name, and it’s the kind of change that brings everything into focus. We’re now Experience Is Everything: The CX Podcast, because “experience” is bigger than a customer touchpoint and more demanding than a quarterly metric. It’s the thread that connects what your customers feel, what your employees carry, what your partners deliver, and what your leaders tolerate.

We talk through what stays the same and what the new name signals: a clearer alignment with the book and the work, and a renewed commitment to a practical customer experience (CX) approach. My mission doesn’t shift one inch: create fewer ruined days for customers. That means giving you the information, resources, tools, and ideas to show up in the best possible way for your customers, your organization, your colleagues, and yourself. Experience management takes the right mindset, a real CX strategy, and the discipline to back it up.

You’ll still find weekly conversations and the CX Pulse Check format, where special co-hosts help us look at what’s happening right now in the world of customer expectations. I also want to hear from you, because your real questions keep this show honest and useful. Send a voicemail or question at askjeannie.vip and it may get answered on a future episode.

If this resonates, subscribe, share with your team, and leave a quick review so more CX leaders can find the show.

Resources Mentioned:
Sign up for our newsletter -- https://experienceinvestigators.com/newsletter/
Order your copy of Experience Is Everything -- http://experienceiseverythingbook.com
Learn more about CXI Membership™ and apply -- http://CXIMembership.com

Enjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us.

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

The Moment The Words Click

Jeannie Walters 0:00

You know that feeling when you finally figure out how to say something you've been trying to say for a long time? Well, that's this episode.

The Podcast Gets A New Name

Jeannie Walters 0:18

This show has a new name. Experience is Everything. That's right. The Experience Action Podcast is now Experience is Everything. Now that doesn't mean a whole lot is changing. Really, we just wanted the name to be more aligned with the book, the work, and everything else we

What “Experience” Really Includes

Jeannie Walters 0:39

do. So experience really is everything. And that's what we talk about here on this podcast. We talk about how experience includes the employee experience, the partner experience, the community experience, leadership experience, all of those things. So it's the same feed, same me, same you, just a new

The Mission Fewer Ruined Days

Jeannie Walters 1:00

name. The mission has not changed. My mission continues to be to create fewer ruined days for customers. And we do that by empowering leaders like you to have the right information, the right resources, the right tools, the right ideas so that you can show up in the best possible way, not only for your customers, but also for your organizations, for your colleagues, and most importantly for yourself. Experience is everything means that we have to approach this work with the right mindset, the right strategy, and the discipline to back it

Weekly Format And CX Pulse Check

Jeannie Walters 1:36

up. So every week, I'll still be here exploring those ideas with you, answering your questions. And as always, we'll continue our popular CX Pulse Check episodes where we bring in special co-hosts who can help us look at real time what's happening in the world of customer experience.

Questions Voicemails And How To Reach Me

Jeannie Walters 1:57

So please continue to reach out. Ask those questions, leave those voicemails, let us know. What do you want to hear more of or less of? Nothing changes on that end either. You can reach me at askjeannie.vip. Leave your question there and it might get answered on one of our future episodes of Experience is Everything. I cannot wait to continue this journey with you. Thank you for being here. Thank you for continuing with us, and I'll see you next week on the Experience is Everything podcast.

Jeannie Walters 2:31

If you're ready to turn insights into action, join CXI Membership, our community for customer experience investigators just like you. Get the tools, support, and inspiration to move from ideas to true impact. And don't miss my book, Experience is Everything: Making Every Moment Count in the Age of Customer Expectations, a USA Today bestseller. And if you enjoyed the show, please subscribe, share with your team, and leave a quick review to help others find us. Until next time, keep asking questions, keep improving, and keep leading with experience.

People on this episode

Jeannie Walters, CCXP

Host