Experience Is Everything: The CX Podcast with Jeannie Walters

Experience Is Everything: The CX Podcast with Jeannie Walters is where customer experience leaders get real strategy for building what comes next, not just managing what already happened. It explores what it actually takes to build proactive customer experience: the mindset that shapes how your team sees every interaction, the strategy that turns that mindset into a plan, and the discipline that makes it stick day after day. Hosted by Jeannie Walters, CCXP, CSP, and author of the USA Today bestseller Experience Is Everything, each episode gives CX leaders real answers they can put to work immediately.

Host

Jeannie Walters, CCXP, CSP

Jeannie Walters is a customer experience expert, USA Today bestselling author, CEO, and international keynote speaker who doesn't just cite examples. She shows you how to implement strategies for real results.

As the Founder of Experience Investigators, she brings more than 20 years of impact across industries. Leading transformative efforts for brands like JPMorgan Chase, SAP, BASF, PG&E, Orangetheory Fitness, Comcast, and more.

Her bestselling book, Experience Is Everything, reveals how leaders can boost performance and revenue by making customer experience their greatest competitive advantage.

A top industry voice, Jeannie has reached more than half a million learners through her LinkedIn Learning courses and created CXI Membership™ , providing practical, guided CX support for busy leaders. Her insights, featured in Forbes, NPR, The Chicago Tribune, and The Wall Street Journal, reflect her mission to help organizations make every moment count.

https://experienceinvestigators.com/