Experience Is Everything: The CX Podcast with Jeannie Walters
Experience Is Everything: The CX Podcast with Jeannie Walters is where customer experience leaders get real strategy for building what comes next, not just managing what already happened. It explores what it actually takes to build proactive customer experience: the mindset that shapes how your team sees every interaction, the strategy that turns that mindset into a plan, and the discipline that makes it stick day after day. Hosted by Jeannie Walters, CCXP, CSP, and author of the USA Today bestseller Experience Is Everything, each episode gives CX leaders real answers they can put to work immediately.
Experience Is Everything: The CX Podcast with Jeannie Walters
Latest Episodes
Your Customer's AI Agent is Here
Did you remember to cancel that free trial or pause the subscription you're not using? The truth is most of us get busy, and a lot of business models quietly benefit from that “I’ll do it later” gap. That gap is closing. Meta’s Muse and the bro...
How To Lead Change When The Tools Keep Shifting with Gloria Gupta (CX Pulse Check - October 2026)
The fastest way to derail a digital experience is to treat change like a broadcast instead of a collaboration. We sit down for a CX Pulse Check with Gloria Gupta, Senior Director of Customer Experience at the American Medical Association, to ta...
Trust with a Capital T
Your AI just answered a customer. Now ask the uncomfortable question: do they trust it, and do they trust you more or less because of it? We dig into why trust is becoming the defining customer experience metric as automation spreads across cha...
Reshaping CX with AI
CX budgets only grew about 2% this year, yet AI spending inside those same budgets jumped 38%. That math forces a hard question: if the total pool barely changes, where does the new AI money come from? We walk through why the “somewhere” is oft...
Fund This. CX Trends to Budget.
$3 trillion in global sales is at risk because of poor customer experience. That number is big enough to change how we think about CX budgeting, because it turns “experience” into a measurable revenue and trust problem. I walk through where lea...
