Gloria Gupta
Gloria Gupta leads enterprise-wide customer experience and service at the American Medical Association (AMA). She unified AMA sales and service within a Benchmark Portal Center of Excellence, placing AMA service in the top 10% of high performing contact centers world-wide for two decades.
For nearly ten years, Gloria and the CXOne team have led AMA’s extensive CX transformation. She received several leadership and impact awards from the Customer Experience Professionals Association and was named “USCXA CX Leader of the Year” and “Reuters Events Most Influential Woman Leading Change in Healthcare.” Working across AMA business and mission units AMA CXOne earned numerous global awards for CX innovation, culture, and transformation, including “USCXA’s Best CX Team of the Year.”